[200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors

Tue Jul 2 08:51:21 AEST 2024

Dear committee members,

It has been over a week since I sent you my email below, dated June 24,
2024, and I haven't heard back from you.  As a courtesy, I will wait until
Friday, July 5 for a response.  If I haven't heard from you by then, I have
no other course, unfortunately, than to take the matter to Tribunal. I hope
this issue can be fixed immediately.

I am attaching two extra pictures "KITCHEN DOOR FRAME1" and "KITCHEN DOOR
FRAME2" which show the large vertical gap between the frame and the
left-hand side of the fixed door and where light is shown coming through
(KITCHEN DOOR FRAME2). The cold wind continues to blow into my kitchen
constantly through the areas shown in all the pictures (attached above).

Regards,

Craig

From: cscl at optusnet.com.au <cscl at optusnet.com.au> 
Sent: Monday, June 24, 2024 1:10 PM
To: 'ec at 200william.com' <ec at 200william.com>
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au>; 'Marquis'
<Marquis at bfms.com.au>
Subject: 601/200 William Street, Woolloomooloo Sliding doors

Hello committee members,

As you are aware, I have major problems with two areas in my home where I
have sliding doors. Each of the sets of doors is not sitting in the warped
frames correctly and the tracks are not supporting the doors.

Henri, from Metro Doors, has twice been out to my home and each time he has
not been able to make any changes to eliminate the problems. As I mentioned
in my June 18, 2024 email (below) the frames, tracks and doors must be
replaced. This is supported by several contractors who visited my home and
made their assessment (see email Nov23, 2023).

In the living room, even though extra wheels were put on the sliding doors
by Henri, it is still extremely difficult to open and close them. The heavy
doors, when they are slowly being opened or closed often come off the track
and then it takes two people to lift them up and put them back up on the
track. As the frames are warped, when trying to close and lock the doors,
they do not slide into the frame lock.

In my kitchen, the same problem occurs. The sliding door is not aligned with
the frame. I have light and cold air coming in at the bottom right-hand
corner of the sliding door, from the outside, into my kitchen.

I do not wish to have to take this matter to Tribunal, however, after
discussing this issue with Sarah (Ascend) this morning, she has recommended
that I contact you again to advise you of the continued problems.

I have been extremely patient with this matter and hope that we can
immediately resolve it as it has been over 1 1/2 years since I first brought
this matter to the Building Manager's (Darren) attention and 1 year since
you were advised of the problems.

I look forward to hearing from you as soon as possible.

Thank you and regards,

Craig

From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> > 
Sent: Tuesday, June 18, 2024 11:49 AM
To: 'Marquis' <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >; 'ec at 200william.com'
<ec at 200william.com <mailto:ec at 200william.com> >
Subject: RE: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Hello Greg,

I need to highlight that this would be the third time that Henri comes to my
apartment and the initial problem has still not been fixed.  There's no
point in him coming out again. The doors in both areas don't sit in their
warped frames and the metal runners are too light for them (see pictures
attached).

The pictures I sent you and Sarah show that light and air are still coming
in between the metal of the door in the kitchen and the frame it sits in, at
the base. The door in the loungeroom, still, due to its weight in a frame
which is bent, comes off the metal runner.  In both cases, doors and frames
must be replaced.

I look forward to hearing from you asap.

Best regards,

Craig

From: Marquis <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> > 
Sent: Tuesday, June 18, 2024 11:06 AM
To: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> 
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >
Subject: Re: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Dear Craig 

Nice seeing this morning 

Again apologies for the late response

I have spoken to Henri from Metro Doors again and he will be out again one
day this week to have a look at them 

He will contact you to book a time that suits you 

Kind Regards 

Greg Newton
Building Manager
Marquis - Woolloomooloo

Building Facilities Management Solutions
200 William St, Woolloomooloo NSW 2111
Phone: 0488 388 313
E-mail:  <mailto:marquis at bfms.com.au> marquis at bfms.com.au 
Website: picagroup.com.au/facilities-management

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From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> >
Sent: 13 June 2024 16:49
To: Marquis <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >
Subject: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors 

Hello Greg,

I refer to my email, below, from Thursday June 6. Would you please advise
asap.

I am also attaching a picture of my kitchen sliding door which has light
coming in from the outside, when I close and lock the door (the two white
areas on the bottom right of the picture). This matter has to be resolved
immediately as I am getting cold air coming in from the outside, when the
door is closed.

I look forward to hearing from you.

Thank you and regards,

Craig

From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> > 
Sent: Thursday, June 6, 2024 8:54 AM
To: 'Marquis' <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Subject: 601/200 William Street, Woolloomooloo Sliding doors

Dear Greg,

Good to see you Tuesday and thank you for bringing up the subject of the
sliding doors again. Do you have an idea on how to take care of this matter,
now that we have tried everything with the contractor last week? I believe
the only other way through this matter are new doors and frame, completely.

I look forward to your thoughts.

Best regards,

Craig

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