[200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors

Wed Jul 3 10:04:13 AEST 2024

Good morning Craig,

I have spoken to some of the committee members and, for ease of communication, I will be responsible for the discussion regarding your doors.

To recap so far:

I understand, after the decision at the EGM, Metro Windows and Doors (the building contractor) was engaged to attend your apartment and did so on 16th May to repair your doors and make them easier to open.

After they attended you were still not satisfied with the job and they attended again on 23rd May.

Although better than they were, you still find the doors difficult to open.

My concerns with the works so far is that they appear to have been focused around the operation of the doors themselves, when you have also raised issues with gaps between the door frame and fixed panels of the door. In your email yesterday you stated that this gap is letting cold air in.

To have gaps around your doors letting cold air in is an unacceptable situation and definitely something Metro Windows and Doors can fix. I am disappointed they have not done this already.

I will instruct Greg to get Metro Windows and Doors to attend to fix this issue immediately.

On the larger issue with the operation of the doors, I believe it would help if the committee were able to see the problem first hand. I understand you have declined the offer to have the committee inspect the doors prior, but you must understand that approval for works within the building falls to the committee and it is helpful for them to view the problem so they have a clear picture of what needs to be done. We could also compare the operation of your doors to those in apartment 602 to give us a clear indication of the issues. Overall this will allow us to present the best option for the building to vote on for any future works.

I plan to speak to the Metro contractor myself after they attend above for the gap repair.

Regards,

Matthew Guy

________________________________
From: ec <ec-bounces at mailman.perkins.id.au> on behalf of cscl at optusnet.com.au <cscl at optusnet.com.au>
Sent: Tuesday, 2 July 2024 8:51 AM
To: 'EC Mailing List' <ec at 200william.com>
Cc: 'Darren Vignes' <Marquis at bfms.com.au>
Subject: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors

Dear committee members,

It has been over a week since I sent you my email below, dated June 24, 2024, and I haven’t heard back from you.  As a courtesy, I will wait until Friday, July 5 for a response.  If I haven’t heard from you by then, I have no other course, unfortunately, than to take the matter to Tribunal. I hope this issue can be fixed immediately.

I am attaching two extra pictures “KITCHEN DOOR FRAME1” and “KITCHEN DOOR FRAME2” which show the large vertical gap between the frame and the left-hand side of the fixed door and where light is shown coming through (KITCHEN DOOR FRAME2). The cold wind continues to blow into my kitchen constantly through the areas shown in all the pictures (attached above).

Regards,

Craig

From: cscl at optusnet.com.au <cscl at optusnet.com.au>
Sent: Monday, June 24, 2024 1:10 PM
To: 'ec at 200william.com' <ec at 200william.com>
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au>; 'Marquis' <Marquis at bfms.com.au>
Subject: 601/200 William Street, Woolloomooloo Sliding doors

Hello committee members,

As you are aware, I have major problems with two areas in my home where I have sliding doors. Each of the sets of doors is not sitting in the warped frames correctly and the tracks are not supporting the doors.

Henri, from Metro Doors, has twice been out to my home and each time he has not been able to make any changes to eliminate the problems. As I mentioned in my June 18, 2024 email (below) the frames, tracks and doors must be replaced. This is supported by several contractors who visited my home and made their assessment (see email Nov23, 2023).

In the living room, even though extra wheels were put on the sliding doors by Henri, it is still extremely difficult to open and close them. The heavy doors, when they are slowly being opened or closed often come off the track and then it takes two people to lift them up and put them back up on the track. As the frames are warped, when trying to close and lock the doors, they do not slide into the frame lock.

In my kitchen, the same problem occurs. The sliding door is not aligned with the frame. I have light and cold air coming in at the bottom right-hand corner of the sliding door, from the outside, into my kitchen.

I do not wish to have to take this matter to Tribunal, however, after discussing this issue with Sarah (Ascend) this morning, she has recommended that I contact you again to advise you of the continued problems.

I have been extremely patient with this matter and hope that we can immediately resolve it as it has been over 1 1/2 years since I first brought this matter to the Building Manager’s (Darren) attention and 1 year since you were advised of the problems.

I look forward to hearing from you as soon as possible.

Thank you and regards,

Craig

From: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au> <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>
Sent: Tuesday, June 18, 2024 11:49 AM
To: 'Marquis' <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>; 'ec at 200william.com' <ec at 200william.com<mailto:ec at 200william.com>>
Subject: RE: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Hello Greg,

I need to highlight that this would be the third time that Henri comes to my apartment and the initial problem has still not been fixed.  There’s no point in him coming out again. The doors in both areas don’t sit in their warped frames and the metal runners are too light for them (see pictures attached).

The pictures I sent you and Sarah show that light and air are still coming in between the metal of the door in the kitchen and the frame it sits in, at the base. The door in the loungeroom, still, due to its weight in a frame which is bent, comes off the metal runner.  In both cases, doors and frames must be replaced.

I look forward to hearing from you asap.

Best regards,

Craig

From: Marquis <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>
Sent: Tuesday, June 18, 2024 11:06 AM
To: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>
Subject: Re: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Dear Craig

Nice seeing this morning

Again apologies for the late response

I have spoken to Henri from Metro Doors again and he will be out again one day this week to have a look at them

He will contact you to book a time that suits you

Kind Regards

Greg Newton
Building Manager
Marquis - Woolloomooloo

[cid:image001.png at 01DAC174.AA1A2C20]

Building Facilities Management Solutions
200 William St, Woolloomooloo NSW 2111
Phone: 0488 388 313
E-mail: marquis at bfms.com.au<mailto:marquis at bfms.com.au>
Website: [picagroup.com.au/facilities-management]picagroup.com.au/facilities-management

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From: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au> <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>
Sent: 13 June 2024 16:49
To: Marquis <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>
Subject: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Hello Greg,

I refer to my email, below, from Thursday June 6. Would you please advise asap.

I am also attaching a picture of my kitchen sliding door which has light coming in from the outside, when I close and lock the door (the two white areas on the bottom right of the picture). This matter has to be resolved immediately as I am getting cold air coming in from the outside, when the door is closed.

I look forward to hearing from you.

Thank you and regards,

Craig

From: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au> <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>
Sent: Thursday, June 6, 2024 8:54 AM
To: 'Marquis' <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>
Subject: 601/200 William Street, Woolloomooloo Sliding doors

Dear Greg,

Good to see you Tuesday and thank you for bringing up the subject of the sliding doors again. Do you have an idea on how to take care of this matter, now that we have tried everything with the contractor last week? I believe the only other way through this matter are new doors and frame, completely.

I look forward to your thoughts.

Best regards,

Craig
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