[200William-EC SP67851] WATER PENETRATION - APARTMENT 601

[Rob Willett]

George, 

On behalf of the EC, thanks for the good work you are doing on this matter under difficult circumstances. Whilst I empathise with the owner of 601 and the issues the apartment is having, it is imperative, as you stated in another email, that we let you get on with what you are doing. 

If the owner of 601 contacts you again, please ask the owner to refer the matter directly to any one of the EC members and we can deal with the issue directly with the owner, rather than burden you with unnecessary distractions and thus leaving you to do what you do best. 

Let me know if you have any on-going issues. 

Regards, ROB
















On 7 May 2014, at 9:09 am, George Ziri <Georgeziri at bfms.com.au> wrote:

> I will keep you posted with progress after the contractor provides me with a report.
>  
> George Ziri
> OPERATIONS
> Building Facilities Management Solutions
> m: 0400 300 242
> e: georgeziri at bfms.com.au  w:  www.bfms.com.au
>  
> <image001.gif>   
> Safety | Integrity | Service | Excellence
>  
> From: CSCL [mailto:cscl at optusnet.com.au] 
> Sent: Wednesday, 7 May 2014 1:35 PM
> To: George Ziri
> Cc: ec at 200william.com; 'Maxine Wickey'; tonyjiajia at hotmail.com; edsainsbury at ozemail.com
> Subject: RE: WATER PENETRATION - APARTMENT 601
>  
> George,
> Please see my responses below.
> Sincerely,
> Craig Laforest
>  
> From: George Ziri [mailto:Georgeziri at bfms.com.au] 
> Sent: Wednesday, 7 May 2014 11:28 AM
> To: CSCL
> Cc: ec at 200william.com; Maxine Wickey
> Subject: RE: WATER PENETRATION - APARTMENT 601
>  
> Good Morning Craig,
>  
> I was regularly on the phone to the contractor yesterday. I had strictly advised him to deal with me on all matters and should he be unsure then he was talk to me. He did exactly that on a number of occasions.
> The contractor advised me he hadn’t had any contact with you.  Surely you could have responded to my phone call at some point yesterday while the contractor was in my apartment, to let me know?
>  
> With regards to the builder not having tools, he informed me that he needed to assess what was required before bringing tools up to your apartment. He further informed me that you offered a tape measure and torch.  When Tony, the contractor, arrived at my apartment he immediately started to work on trying to assess where the water was entering.  He could not make any assessment without opening the small attic roofs with a screwdriver, which I provided him with; he could not cut the a/c gauze and aluminium vent hoses without the correct type of Stanley knife, which I provided him with.  He had no measuring tape to assess the location of the bathroom above and no plans (as mentioned previously) – I provided him with the tape.  He didn’t have a torch – I provided him with that also.
>  
> With regards to leaving me a message re the plans, I had already discussed the areas and location with the builder. . 
> The contractor said that he had been instructed the damage was coming from the shower floor above – your statement is incorrect George.
> On Saturday when I tank tested the bathroom area it leaked a short time later through the same opening in your apartment.  
> 1.       I have determined the source of ingress Incorrect – see below.
> 2.       I instructed the contractor to assess your apartment for damages/repair and provide a quote
> 3.       I further instructed the contractor to assess the work involved in the bathroom and provide a quote
> Yesterday, the contractor tank tested the gym shower with yellow dye AND the floor in front of the toilet.  Water was run for approximately one hour on the floor in front of the toilet and not one drop – neither from the gym, nor the floor ……………has come through into my property.  Please verify this with the contractor who witnessed no water coming through.
>  
> I have attached the job which you had received on Monday which clearly states my view and what actions I will be taking.
>  
> Please allow me as your building manager to deal with these matters.
> I have no concern with you handling building concerns in our building George at all….. as long as contractors are informed correctly about what they are to do when they arrive and an assessment is not made by you alone until you speak to the contractor.  The final word from the contractor to me yesterday before he left my apartment was that he believes water is penetrating from further up in the building.  I have just got off the phone with Tony and he stated to me, once again, that he believes the water is coming from higher up in the building at that further testing must be done up there – not in the bathroom.  This counters your statement that you have found out where the water is entering.
>  
> When other parties get involved it confuses the contractor hence costing the owners more money.
>  
> The other party you refer to is….. me……and I am very concerned because this is the 4th time in 7 years I have had water enter my apartment from the same area in the ceiling.  Not the 1st time……….it’s the 4th!!
>  
> I simply let Tony in the front door and explained where I saw the water coming in from over the weekend. If you don’t provide clear instructions to the contractor and leave him with the plans for the building………. which shows the access points and the internal wall structure, how can he carry out his assessment and work effectively?  He was up on level 7 with a tape measure/pacing trying to work out where the toilet/shower for the gym is and where it matched up with my bathroom below!  A ridiculous situation which could have been avoided had he been provided the plans.  Matters like this clearly cost us all more money unnecessarily.
>  
> It further frustrates the contractor as he is receiving multiple instructions. He was frustrated that he hadn’t been given clear instructions.
>  
>  
> George Ziri
> OPERATIONS
> Building Facilities Management Solutions
> m: 0400 300 242
> e: georgeziri at bfms.com.au  w:  www.bfms.com.au
>  
> <image001.gif>   
> Safety | Integrity | Service | Excellence
>  
> From: CSCL [mailto:cscl at optusnet.com.au] 
> Sent: Wednesday, 7 May 2014 10:37 AM
> To: George Ziri
> Cc: ec at 200william.com; Maxine Wickey
> Subject: WATER PENETRATION - APARTMENT 601
>  
> Hello George,
>  
> I mentioned to the EC last night that your contractor arrived at my home yesterday to check out  the repairs that need to be made after the deluge of water which came through from somewhere above my apartment, destroying the carpet in my bedroom and hallway and damaging my 2nd bathroom.
>  
> He arrived without any tools, was advised incorrectly advised that the damage was from the shower upstairs and without the set of plans that you had over the weekend.  I took a couple of hours supplying him with tools, measuring tape etc.
>  
> Most importantly, I left you a message early yesterday, asking you to contact me asap to find out where you had placed the set of plans in order the contractor could perform his duties and I still haven’t had the courtesy of a return phone call.
>  
> Would you please let me know where these plans are in order that the contractor can work more effectively and that it doesn’t cost us (the owners) any more extra money, than it would.  Please also advise the next step to try and find out where the leak is.  As I mentioned to you on Sunday I will soon have foster children staying in my home and I really need to ensure that the matter is fixed and that I can put down new flooring, once again, and that the bathroom can be used.
>  
> Sincerely,
> Craig Laforest
> Apartment 601
>  
> 
> 
> _______________________________________________
> EC mailing list
> EC at 200william.com
> http://200william.com/mailman/listinfo/ec

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