[200WILLIAM-EC SP67851] FW: FW: 601/200 William Street, Woolloomooloo Sliding doors

Thu Jul 4 11:21:17 AEST 2024

Dear Greg,

I refer to your email from this morning.

I am available for Henri at 8am this coming Monday, July 8.  Please ensure
that Henri is on time.  I would greatly appreciate it as the day is very
busy for me.

Also, in my email yesterday (below), I did offer two times, this morning and
tomorrow morning, for the EC to view the problems. After rescheduling both
mornings I didn't receive the courtesy of a confirmation from Matthew Guy
regarding which morning suited those who want to see the problems. Would you
kindly contact him as he stated he is the person responsible for 'the
discussion' regarding my doors. I don't want to make tomorrow morning at
10am available if no one is coming. I await your confirmation. Thank you.

Kind regards,

Craig 

Re: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Marquis Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> 

To :  <mailto:cscl at optusnet.com.au> cscl at optusnet.com.au

Cc:  Sarah | AscendCorpStrata <sarah at ascendcorpstrata.com.au>

Dear Craig, I hope you are well 

I have spoken to Henri from Metro Doors again this morning. 

He is confident that he can close the gap in the door and stop the cold air
entering. 

He is available to come at 8am on Monday if that suits ?

Please confirm and I will let Henri know 

Kind Regards 

Greg Newton
Building Manager
Marquis - Woolloomooloo

From: cscl at optusnet.com.au <cscl at optusnet.com.au> 
Sent: Wednesday, July 3, 2024 2:59 PM
To: 'Matthew Guy' <matthew_guy at hotmail.com>; 'EC Mailing List'
<ec at 200william.com>
Cc: 'Darren Vignes' <Marquis at bfms.com.au>; 'Sarah | AscendCorp Strata'
<sarah at ascendcorpstrata.com.au>
Subject: RE: [200WILLIAM-EC SP67851] FW: 601/200 William Street,
Woolloomooloo Sliding doors

Good afternoon, Matthew,

Please read my responses below, highlighted in yellow. I have also
highlighted certain parts of each of the two attached emails, relating to my
statements below..

Regards,

Craig Laforest

From: Matthew Guy <matthew_guy at hotmail.com <mailto:matthew_guy at hotmail.com>
> 
Sent: Wednesday, July 3, 2024 10:04 AM
To: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> ; 'EC Mailing List'
<ec at 200william.com <mailto:ec at 200william.com> >
Cc: 'Darren Vignes' <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >;
Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >
Subject: Re: [200WILLIAM-EC SP67851] FW: 601/200 William Street,
Woolloomooloo Sliding doors

Good morning Craig, 

I have spoken to some of the committee members and, for ease of
communication, I will be responsible for the discussion regarding your
doors. 

To recap so far:

I understand, after the decision at the EGM, Metro Windows and Doors (the
building contractor) was engaged to attend your apartment and did so on 16th
May to repair your doors and make them easier to open. 

After they attended you were still not satisfied with the job and they
attended again on 23rd May. 

Although better than they were, you still find the doors difficult to open.

Yes, very difficult. The door in the lounge room jumps the track when pulled
hard to open or close and it takes two people to lift them back on the
track.

My concerns with the works so far is that they appear to have been focused
around the operation of the doors themselves, when you have also raised
issues with gaps between the door frame and fixed panels of the door. In
your email yesterday you stated that this gap is letting cold air in.

Your statement is incorrect. I addressed this matter again, in my November
24, 2023 email to the EC regarding the frames, after seven door specialists
had been to my home and provided Greg (Newton at BFMS) with their
assessments and quotes.  Please refer to the attached email from Greg
(Newton at BFMS) dated November 23, 2023.  Of the seven door specialists who
visited my home, five advised full replacement and two of these couldn't
quote. The seventh, Metro Windows, stated that their quote was "for interim
repairs to existing doors (note: not a permanent solution)." 

I reiterate, in the November 23, 2023 email, Metro Windows stated that their
quote was for interim repairs to existing doors and not a permanent
solution. I also attach another email from Greg to the EC, dated February
13, 2024 in which he highlighted the door frames issues.

To have gaps around your doors letting cold air in is an unacceptable
situation and definitely something Metro Windows and Doors can fix. I am
disappointed they have not done this already. 

I will instruct Greg to get Metro Windows and Doors to attend to fix this
issue immediately.

With respect, you are not an expert in this field. I believe it's essential
to communicate clearly the problems with the doors and frames and this has
already been done in the building contractors' assessment to Greg, and in
his November 23, 2023 email to the EC, in addition to Greg's report of
February 13, 2024. Metro Windows haven't fixed the problems after two
visits. There's no point to continue using them.

On the larger issue with the operation of the doors, I believe it would help
if the committee were able to see the problem first hand. I understand you
have declined the offer to have the committee inspect the doors prior, but
you must understand that approval for works within the building falls to the
committee and it is helpful for them to view the problem so they have a
clear picture of what needs to be done. We could also compare the operation
of your doors to those in apartment 602 to give us a clear indication of the
issues. Overall this will allow us to present the best option for the
building to vote on for any future works.

No one in the EC, other than Kylie, asked to view the problems and I stated
in my response to her that we had to rely on the specialists to determine
what had to be done.  I once invited Matt Perkins who was on the EC, several
years ago, when I had water penetration coming from level 7, to visit my
home to see the issue. Matt declined to visit because he stated that he was
not an expert in such matters.  I understood his decision.

And now, you state that the EC wishes to view the problems, after all this
time? I have an extremely busy schedule; however, I can organize times for
either 930am tomorrow, Thursday July 04, or 10am Friday, July 05. It must be
during the daylight hours in order to see the gaps. Kindly confirm asap.

Has there been an email sent to EC members about door problems in apartment
602? If so, I haven't been notified by email. If there has been
communication sent, please send me a copy.

I plan to speak to the Metro contractor myself after they attend above for
the gap repair. 

Regards, 

Matthew Guy

  _____  

  _____  

From: ec <ec-bounces at mailman.perkins.id.au
<mailto:ec-bounces at mailman.perkins.id.au> > on behalf of
cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>  <cscl at optusnet.com.au
<mailto:cscl at optusnet.com.au> >
Sent: Tuesday, 2 July 2024 8:51 AM
To: 'EC Mailing List' <ec at 200william.com <mailto:ec at 200william.com> >
Cc: 'Darren Vignes' <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Subject: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo
Sliding doors 

Dear committee members,

It has been over a week since I sent you my email below, dated June 24,
2024, and I haven't heard back from you.  As a courtesy, I will wait until
Friday, July 5 for a response.  If I haven't heard from you by then, I have
no other course, unfortunately, than to take the matter to Tribunal. I hope
this issue can be fixed immediately.

I am attaching two extra pictures "KITCHEN DOOR FRAME1" and "KITCHEN DOOR
FRAME2" which show the large vertical gap between the frame and the
left-hand side of the fixed door and where light is shown coming through
(KITCHEN DOOR FRAME2). The cold wind continues to blow into my kitchen
constantly through the areas shown in all the pictures (attached above).

Regards,

Craig

From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> >
Sent: Monday, June 24, 2024 1:10 PM
To: 'ec at 200william.com' <ec at 200william.com <mailto:ec at 200william.com> >
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >; 'Marquis' <Marquis at bfms.com.au
<mailto:Marquis at bfms.com.au> >
Subject: 601/200 William Street, Woolloomooloo Sliding doors

Hello committee members,

As you are aware, I have major problems with two areas in my home where I
have sliding doors. Each of the sets of doors is not sitting in the warped
frames correctly and the tracks are not supporting the doors.

Henri, from Metro Doors, has twice been out to my home and each time he has
not been able to make any changes to eliminate the problems. As I mentioned
in my June 18, 2024 email (below) the frames, tracks and doors must be
replaced. This is supported by several contractors who visited my home and
made their assessment (see email Nov23, 2023).

In the living room, even though extra wheels were put on the sliding doors
by Henri, it is still extremely difficult to open and close them. The heavy
doors, when they are slowly being opened or closed often come off the track
and then it takes two people to lift them up and put them back up on the
track. As the frames are warped, when trying to close and lock the doors,
they do not slide into the frame lock.

In my kitchen, the same problem occurs. The sliding door is not aligned with
the frame. I have light and cold air coming in at the bottom right-hand
corner of the sliding door, from the outside, into my kitchen.

I do not wish to have to take this matter to Tribunal, however, after
discussing this issue with Sarah (Ascend) this morning, she has recommended
that I contact you again to advise you of the continued problems.

I have been extremely patient with this matter and hope that we can
immediately resolve it as it has been over 1 1/2 years since I first brought
this matter to the Building Manager's (Darren) attention and 1 year since
you were advised of the problems.

I look forward to hearing from you as soon as possible.

Thank you and regards,

Craig

From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> >
Sent: Tuesday, June 18, 2024 11:49 AM
To: 'Marquis' <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >; 'ec at 200william.com'
<ec at 200william.com <mailto:ec at 200william.com> >
Subject: RE: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Hello Greg,

I need to highlight that this would be the third time that Henri comes to my
apartment and the initial problem has still not been fixed.  There's no
point in him coming out again. The doors in both areas don't sit in their
warped frames and the metal runners are too light for them (see pictures
attached).

The pictures I sent you and Sarah show that light and air are still coming
in between the metal of the door in the kitchen and the frame it sits in, at
the base. The door in the loungeroom, still, due to its weight in a frame
which is bent, comes off the metal runner.  In both cases, doors and frames
must be replaced.

I look forward to hearing from you asap.

Best regards,

Craig

From: Marquis <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Sent: Tuesday, June 18, 2024 11:06 AM
To: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> 
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >
Subject: Re: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Dear Craig 

Nice seeing this morning 

Again apologies for the late response

I have spoken to Henri from Metro Doors again and he will be out again one
day this week to have a look at them 

He will contact you to book a time that suits you 

Kind Regards 

Greg Newton
Building Manager
Marquis - Woolloomooloo

Building Facilities Management Solutions
200 William St, Woolloomooloo NSW 2111
Phone: 0488 388 313
E-mail:  <mailto:marquis at bfms.com.au> marquis at bfms.com.au
Website:
[picagroup.com.au/facilities-management]picagroup.com.au/facilities-manageme
nt

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From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> >
Sent: 13 June 2024 16:49
To: Marquis <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Cc: 'Sarah | AscendCorp Strata' <sarah at ascendcorpstrata.com.au
<mailto:sarah at ascendcorpstrata.com.au> >
Subject: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors

Hello Greg,

I refer to my email, below, from Thursday June 6. Would you please advise
asap.

I am also attaching a picture of my kitchen sliding door which has light
coming in from the outside, when I close and lock the door (the two white
areas on the bottom right of the picture). This matter has to be resolved
immediately as I am getting cold air coming in from the outside, when the
door is closed.

I look forward to hearing from you.

Thank you and regards,

Craig

From: cscl at optusnet.com.au <mailto:cscl at optusnet.com.au>
<cscl at optusnet.com.au <mailto:cscl at optusnet.com.au> >
Sent: Thursday, June 6, 2024 8:54 AM
To: 'Marquis' <Marquis at bfms.com.au <mailto:Marquis at bfms.com.au> >
Subject: 601/200 William Street, Woolloomooloo Sliding doors

Dear Greg,

Good to see you Tuesday and thank you for bringing up the subject of the
sliding doors again. Do you have an idea on how to take care of this matter,
now that we have tried everything with the contractor last week? I believe
the only other way through this matter are new doors and frame, completely.

I look forward to your thoughts.

Best regards,

Craig

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