[200WILLIAM-EC SP67851] Apartment 601 - lounge room balcony door issue

Tue Aug 20 20:18:59 AEST 2024

Thanks Craig,

Appreciate your assistance in resolving this matter, I shall pass on your details to Express Glass.

Please expect a call from them in the next week.

Kind regards,

SARAH WALMSLEY | MANAGING DIRECTOR & LICENSEE IN CHARGE
FELLOW STRATA COMMUNITY MANAGER (FSCM)

ASCENDCORP STRATA PTY LTD
P  02 9799 1111  |   E  sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>   |   W www.ascendcorp.com.au<http://www.ascendcorp.com.au/>
PO Box 419 NORTH SYDNEY NSW 2059  |  A  100 Walker Street, NORTH SYDNEY NSW 2060

Liability limited by a scheme approved under Professional Standards Legislation.

[A screenshot of a video game  Description automatically generated]

From: cscl at optusnet.com.au <cscl at optusnet.com.au>
Sent: Tuesday, August 20, 2024 12:31 PM
To: Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au>; 'Matthew Guy' <matthew_guy at hotmail.com>
Cc: 'Marquis' <Marquis at bfms.com.au>; ec at 200william.com; Ryan | AscendCorp Strata <ryan at ascendcorpstrata.com.au>
Subject: RE: Apartment 601 - lounge room balcony door issue

Hello Sarah,
Yes, please go ahead and pass my details to the person at Express Glass. I look forward to hearing from them and locking in a time.
Best regards,
Craig

From: Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>
Sent: Tuesday, August 20, 2024 11:41 AM
To: 'cscl at optusnet.com.au' <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>; 'Matthew Guy' <matthew_guy at hotmail.com<mailto:matthew_guy at hotmail.com>>
Cc: 'Marquis' <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>; ec at 200william.com<mailto:ec at 200william.com>; Ryan | AscendCorp Strata <ryan at ascendcorpstrata.com.au<mailto:ryan at ascendcorpstrata.com.au>>
Subject: RE: Apartment 601 - lounge room balcony door issue

Hi Craig,

You have been very patient to date and for that I thank you, please note I am trying to work with you to resolve this longstanding issue.

A report from an independent consult is completely different to a quote for replacement, and we need this report on file as evidence as to the best method to rectify the doors.

The independent consultant is from Express Glass and carry out such reports on a daily basis, they will specify exactly what the issue is and the best method to rectify, and if that is replacement then this will be specified in the report.

Can you please confirm I can pass on your details to the consultant at Express Glass to carry out an inspection and report of all of your sliding doors.

Kind regards,

SARAH WALMSLEY | MANAGING DIRECTOR & LICENSEE IN CHARGE
FELLOW STRATA COMMUNITY MANAGER (FSCM)

ASCENDCORP STRATA PTY LTD
P  02 9799 1111  |   E  sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>   |   W www.ascendcorp.com.au<http://www.ascendcorp.com.au/>
PO Box 419 NORTH SYDNEY NSW 2059  |  A  100 Walker Street, NORTH SYDNEY NSW 2060

Liability limited by a scheme approved under Professional Standards Legislation.

[A screenshot of a video game  Description automatically generated]

From: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au> <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>
Sent: Friday, August 16, 2024 4:49 PM
To: Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>; 'Matthew Guy' <matthew_guy at hotmail.com<mailto:matthew_guy at hotmail.com>>
Cc: 'Marquis' <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>; ec at 200william.com<mailto:ec at 200william.com>; Ryan | AscendCorp Strata <ryan at ascendcorpstrata.com.au<mailto:ryan at ascendcorpstrata.com.au>>
Subject: RE: Apartment 601 - lounge room balcony door issue

Hello Sarah,

I believe I have been more than patient in this matter.

It's totally unacceptable that in the loungeroom with the 3 doors (two sliding and one fixed), the first door is still often times coming off the track, when I try to open or close it. Seven contractors came through my home and they provided their expertise and quotes. Who is this 'independent consultant' and what will they provide that the other seven haven't?

I believe I have plenty of information already for NCAT and the 'wider owner group' from the large number of emails which have been exchanged.

Best regards,
Craig

From: Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>
Sent: Thursday, August 15, 2024 5:45 PM
To: 'cscl at optusnet.com.au' <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>; 'Matthew Guy' <matthew_guy at hotmail.com<mailto:matthew_guy at hotmail.com>>
Cc: 'Marquis' <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>; ec at 200william.com<mailto:ec at 200william.com>; Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>; Ryan | AscendCorp Strata <ryan at ascendcorpstrata.com.au<mailto:ryan at ascendcorpstrata.com.au>>
Subject: RE: Apartment 601 - lounge room balcony door issue

Hi Craig,

Appreciate your responses below.

As you know we did go to an EGM earlier this year and the owners in attendance voted unanimously not to proceed with the replacement quotes and rather the repair option.

As you have said, the repair has not been successful to date, however the quotes for replacement and the visual inspection by others is not enough evidence to present to the wider owner group that your sliding doors do require replacement.

What we are trying to achieve is an independent consultant report that identifies exactly what the issue is and the best way to rectify, it must be in technical terms and evidence needs to be provided by way of the report so we can then present to the wider owners group.

If this is to go to NCAT, they will request additional evidence as well before they make a decision, we are essentially trying to skip this process and obtain a report asap so we can move forward.

The strata committee will then present that report to the wider owners' group as evidence on how best to proceed.

Can you please confirm if you will provide access to the consultants to conduct their independent inspectionl.

Kind regards,

SARAH WALMSLEY | MANAGING DIRECTOR & LICENSEE IN CHARGE
FELLOW STRATA COMMUNITY MANAGER (FSCM)

ASCENDCORP STRATA PTY LTD
P  02 9799 1111  |   E  sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>   |   W www.ascendcorp.com.au<http://www.ascendcorp.com.au/>
PO Box 419 NORTH SYDNEY NSW 2059  |  A  100 Walker Street, NORTH SYDNEY NSW 2060

Liability limited by a scheme approved under Professional Standards Legislation.

[A screenshot of a video game  Description automatically generated]

From: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au> <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>
Sent: Thursday, August 15, 2024 5:09 PM
To: 'Matthew Guy' <matthew_guy at hotmail.com<mailto:matthew_guy at hotmail.com>>
Cc: 'Marquis' <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>; ec at 200william.com<mailto:ec at 200william.com>; Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>; Ryan | AscendCorp Strata <ryan at ascendcorpstrata.com.au<mailto:ryan at ascendcorpstrata.com.au>>
Subject: RE: Apartment 601 - lounge room balcony door issue

Good afternoon Matt,
A short response to some of your statements. Please see below in yellow. Thank you.
Regards,
Craig

From: Matthew Guy <matthew_guy at hotmail.com<mailto:matthew_guy at hotmail.com>>
Sent: Thursday, August 15, 2024 4:13 PM
To: Craig Laforest <cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>>
Cc: Marquis <Marquis at bfms.com.au<mailto:Marquis at bfms.com.au>>; ec at 200william.com<mailto:ec at 200william.com>; Sarah | AscendCorp Strata <sarah at ascendcorpstrata.com.au<mailto:sarah at ascendcorpstrata.com.au>>; Ryan | AscendCorpStrata <ryan at ascendcorpstrata.com.au<mailto:ryan at ascendcorpstrata.com.au>>
Subject: Apartment 601 - lounge room balcony door issue

Good afternoon Craig,

I have met with Ryan and Sarah this afternoon to discuss the matter of your lounge room balcony doors.

To recap, a number of contractors have already attended and provided quotes for repair or replacement. These quotes were presented to the wider Owners Corporation, who voted to engage a company to repair the doors as opposed to full replacement. These works have been completed, however you are still not satisfied with the situation. The loungeroom sliding door often comes off the track because it is very difficult to slide. Basic safety issue.

As you know, the Strata Committee has a responsibility to ensure the fair distribution of building funds, maximising resources and ensuring all decisions are made in the interests of all owners. As we are fully committed to ensuring all common property is maintained to high standard, we are required to empower ourselves with the most relevant technical information available in order to make decisions regarding this property. In this matter, I agree, the building's common property must be maintained to a high standard. After 4 visits, Henry was unfortunately unable to complete the repairs satisfactorily.

In this respect, we will be engaging an independent consultant to provide an impartial assessment of the state of your lounge room balcony doors, along with a plan for rectification. Though we acknowledge you have had many companies attend to look at the problem, these companies have so far been instructed to quote on future works, as opposed to solely conduct an inspection and report on the method to rectify the issue. The companies were instructed to quote on the present works, not any future works. Each company recognized the damage of the track and frames during their inspection and therefore quoted on full replacement asap and not in the future. Each of the companies quoted for full replacement, except for Henry who offered repairs, which were written as not long term repairs).

The committee is prepared to accept the findings of this report as binding as to the rectification or replacement of the doors.

Sarah will be in contact to arrange a suitable time for the inspector to attend. Once the findings are received, the committee will convene to discuss and present a solution.

Regards,

Matthew Guy
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