[200William-EC SP67851] Marquis - access control computer fail
Matt Perkins
matt at spectrum.com.au
Tue Jul 5 11:31:03 AEST 2016
Thanks. I assume that just stops us updating cards/access control and
the system still runs in the background granting access etc.
Matt
On 5/07/2016 11:29 AM, Marquis BFMS wrote:
> Hi Matt,
>
> Not a problem, I will arrange for IT to commence the repairs asap.
>
> Kind regards,
>
> From: MQ 302 - Matt Perkins
> Date: Tuesday, 5 July 2016 11:11 am
> To: 75Crown, Patrick Rush - Strata Title, "ec at 200william.com
> <mailto:ec at 200william.com>", Info BFMS
> Subject: Re: FW: Marquis - access control computer fail
>
> This is a very simple problem for an IT guy to fix. It's a problem
> with the hardware extraction layer .DLL in windows 7/Vista.
> It could be caused because the file is corrupt because the computer
> was incorrectly shut down. It could also be that it's a sign the hard
> disk is on the way out. In any case. There are easy work arounds if
> it's just a corrupt file. If it's a failed hard disk it should be a
> matter of replacement and restoring the backup.
>
> This should cost no more then $500 even if the hard disk needs replacing.
>
> We do not have the budget to replace the security system.
>
> Matt.
>
>
> On 5/07/2016 11:00 AM, Marquis BFMS wrote:
>> Hello All,
>>
>> The access control computer at Marquis Apartments was off line this
>> morning. When I restarted an error message kept coming up saying that
>> Windows could not start because the following file is missing:
>> <Windows root>\system32\hal.dll. Please re-install a copy of the file.
>>
>> I have consulted our IT people for information on the fault (see
>> thread below)
>>
>> There are 2 options:
>>
>> 1. We attempt to repair the access control computer, this may be
>> successful and hold us over for a while, however as previously
>> reported the system is on its last legs.
>> 2. We revisit the quotes for a replacement system that includes all
>> the back end equipment and new software. The Rosslare access
>> control system gives us the option to utilise the existing card
>> readers and security fobs.
>>
>> I was able to find a quote from last year which I have attached for
>> reference. A new laptop or similar would be required also to proceed.
>>
>> If you require further information, please let me know.
>>
>> Kind regards,
>> *_____________________________________________________________________*
>>
>> Darren Vignes | Building Manager
>>
>> m: 0408 385 281| w: www.bfms.com.au
>>
>> 200 William Street WOOLLOOMOOLOO NSW 2011
>>
>>
>>
>>
>>
>> BFMS-logo-email_sig
>>
>>
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>>
>>
>> From: Biraj IT Support
>> Date: Tuesday, 5 July 2016 9:27 am
>> To: 75Crown
>> Subject: RE: Marquis - access control computer fail
>>
>> Hi Darren
>>
>> If it is software issue then approx $250+gst as it would take couple
>> of hours, but if it is hard drive issue then I can cap the charges
>> to $450+gst including the hard drive.
>>
>> Thank you
>>
>> Regards
>>
>> Biraj
>>
>> *From:*Marquis BFMS [mailto:marquis at bfms.com.au]
>> *Sent:* Tuesday, 5 July 2016 9:16 AM
>> *To:* Biraj IT Support <biraj at activeit.com.au>
>> *Subject:* Re: Marquis - access control computer fail
>>
>> Hi Biraj,
>>
>> Unfortunately there is no service agreement in place. If we do go
>> ahead and attempt the repair what estimated costs would be involved?
>>
>> Kind regards,
>>
>> *From: *Biraj IT Support
>> *Date: *Tuesday, 5 July 2016 8:32 am
>> *To: *75Crown
>> *Subject: *RE: Marquis - access control computer fail
>>
>> Good morning Darren That error message could be because of many
>> reasons, it could be the hard drive issue with bad partition, file
>> system corruption or corrupted DLL files. If it was the bad drive/bad
>> sectors then it may or may not have already affected the Access
>> Control System, we can try to repair but cannot guarantee that Access
>> Control System will work. If it was just the corrupted windows system
>> files then chances are Access Control System will work but if other
>> reasons then hard to tell until it is repaired. Do you have support
>> agreement with whoever setup the access control system?
>>
>> Thank you
>>
>> Regards Biraj
>>
>> -----Original Message----- From: Marquis BFMS [marquis at bfms.com.au]
>> Sent: Tuesday, 5 July 2016 8:13 AM To: Biraj IT Support
>> <biraj at activeit.com.au <mailto:biraj at activeit.com.au>> Subject:
>> Marquis – access control computer fail
>>
>> Good morning Biraj,
>>
>> The access control computer at Marquis Apartments was off line this
>> morning. When I restarted an error message keeps coming up saying
>> that Windows could not start because the following file is missing:
>> <Windows root>\system32\hal.dll. Please re-install a copy of the file.
>>
>> The operating system is XP and we don't have a soft copy of the
>> access control software.
>>
>> Are you able to restore the missing file without damaging the access
>> control system?
>>
>> Kind regards,
>>
>> Darren Vignes Building Manager Marquis Apartments
>>
>> Sent from my iPhone
>>
>
>
> --
> /* Matt Perkins
> Direct 1300 137 379 Spectrum Networks Ptd. Ltd.
> Office 1300 133 299matt at spectrum.com.au
> Level 6, 350 George Street Sydney 2000
> Spectrum Networks is a member of the Communications Alliance & TIO
> */
--
/* Matt Perkins
Direct 1300 137 379 Spectrum Networks Ptd. Ltd.
Office 1300 133 299 matt at spectrum.com.au
Level 6, 350 George Street Sydney 2000
Spectrum Networks is a member of the Communications Alliance & TIO
*/
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