[200William-EC SP67851] FW: Marquis - access control computer fail

Tue Jul 5 11:11:12 AEST 2016

This is a very simple problem for an IT guy to fix.  It's a problem with 
the hardware extraction layer .DLL  in windows 7/Vista.
It could be caused because the file is corrupt because the computer was 
incorrectly shut down. It could also be that it's a sign the hard disk 
is on the way out.   In any case. There are easy work arounds if it's 
just a corrupt file. If it's a failed hard disk it should be a matter of 
replacement and restoring the backup.

This should cost no more then $500 even if the hard disk needs replacing.

We do not have the budget to replace the security system.

Matt.

On 5/07/2016 11:00 AM, Marquis BFMS wrote:
> Hello All,
>
> The access control computer at Marquis Apartments was off line this 
> morning. When I restarted an error message kept coming up saying that 
> Windows could not start because the following file is missing: 
> <Windows root>\system32\hal.dll. Please re-install a copy of the file.
>
> I have consulted our IT people for information on the fault (see 
> thread below)
>
> There are 2 options:
>
>  1. We attempt to repair the access control computer, this may be
>     successful and hold us over for a while, however as previously
>     reported the system is on its last legs.
>  2. We revisit the quotes for a replacement system that includes all
>     the back end equipment and new software. The Rosslare access
>     control system gives us the option to utilise the existing card
>     readers and security fobs.
>
> I was able to find a quote from last year which I have attached for 
> reference. A new laptop or similar would be required also to proceed.
>
> If you require further information, please let me know.
>
> Kind regards,
> *_____________________________________________________________________*
>
> Darren Vignes | Building Manager
>
> m: 0408 385 281| w: www.bfms.com.au <http://www.bfms.com.au/>
>
> 200 William Street WOOLLOOMOOLOO NSW 2011
>
>
>
>
>
> BFMS-logo-email_sig
>
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>
> From: Biraj IT Support
> Date: Tuesday, 5 July 2016 9:27 am
> To: 75Crown
> Subject: RE: Marquis - access control computer fail
>
> Hi Darren
>
> If it is software issue then approx $250+gst as it would take couple 
> of hours, but if it is  hard drive issue then I can cap the charges to 
> $450+gst including the hard drive.
>
> Thank you
>
> Regards
>
> Biraj
>
> *From:*Marquis BFMS [mailto:marquis at bfms.com.au]
> *Sent:* Tuesday, 5 July 2016 9:16 AM
> *To:* Biraj IT Support <biraj at activeit.com.au 
> <mailto:biraj at activeit.com.au>>
> *Subject:* Re: Marquis - access control computer fail
>
> Hi Biraj,
>
> Unfortunately there is no service agreement in place. If we do go 
> ahead and attempt the repair what estimated costs would be involved?
>
> Kind regards,
>
> *From: *Biraj IT Support
> *Date: *Tuesday, 5 July 2016 8:32 am
> *To: *75Crown
> *Subject: *RE: Marquis - access control computer fail
>
> Good morning Darren That error message could be because of many 
> reasons, it could be the hard drive issue with bad partition, file 
> system corruption or corrupted DLL files. If it was the bad drive/bad 
> sectors then it may or may not have already affected the Access 
> Control System, we can try to repair but cannot guarantee that Access 
> Control System will work. If it was just the corrupted windows system 
> files then chances are Access Control System will work but if other 
> reasons then hard to tell until it is repaired. Do you have support 
> agreement with whoever setup the access control system?
>
> Thank you
>
> Regards Biraj
>
> -----Original Message----- From: Marquis BFMS [marquis at bfms.com.au 
> <mailto:marquis at bfms.com.au>] Sent: Tuesday, 5 July 2016 8:13 AM To: 
> Biraj IT Support <biraj at activeit.com.au 
> <mailto:biraj at activeit.com.au>> Subject: Marquis – access control 
> computer fail
>
> Good morning Biraj,
>
> The access control computer at Marquis Apartments was off line this 
> morning. When I restarted an error message keeps coming up saying that 
> Windows could not start because the following file is missing: 
> <Windows root>\system32\hal.dll. Please re-install a copy of the file.
>
> The operating system is XP and we don't have a soft copy of the access 
> control software.
>
> Are you able to restore the missing file without damaging the access 
> control system?
>
> Kind regards,
>
> Darren Vignes Building Manager Marquis Apartments
>
> Sent from my iPhone
>

-- 
/* Matt Perkins
         Direct 1300 137 379        Spectrum Networks Ptd. Ltd.
         Office 1300 133 299        matt at spectrum.com.au
                                    Level 6, 350 George Street Sydney 2000
         Spectrum Networks is a member of the Communications Alliance & TIO
*/

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