[200William-EC SP67851] MARQUIS | 601 WATER INGRESS & PLANTER BOX

[George Ziri]

Craig

Since you have been back you have been difficult with providing access to the contractors. Unfortunately contractors cannot make it at the time you prefer. This has been a start stop process and our staff's time was wasted only to rebook with the contactor each time you were not able to confirm an appointment. My staff have kept me fully abreast of the dealing with your situation.

All in all, Dri Build the contactor has confirmed a start date for 30 July.

We provide the best service at 10 hours per week which at times increases between 15-20 and is not charged to the Owners Corporation. Would you be kind to next time ask the tenants to put in writing their concerns about BFMS to the Strata Manager.

I am in the building every week and didn't come across any failed lights in the lift though perhaps they could be intermittent. Are you able to advise with lamps have failed. Three weeks ago a number of lights throughout the building were replaced by the electrician.

We now await the final project of the planter box wall which I will keep you posted on.

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From: CSCL [mailto:cscl at optusnet.com.au]
Sent: Saturday, 18 July 2015 10:34 AM
To: George Ziri
Cc: 'Pia Cunningham'; ec at 200william.com
Subject: RE: MARQUIS | 601 WATER INGRESS & PLANTER BOX

George,

I wish to respond to your email below.

You are totally aware of the problems I have faced with water ingress into my home, over the past 8 years.  I have had 5 situations where water has penetrated my home with an extensive amount of time taken to fix the problems.

Due to the current water penetration coming from the planter box area on level 7 onto the terrace and into my apartment, I was left with no other alternative than to take the EC to Adjudication because of the inaction of your style of "Property Management."

Please don't use my "time away" as an excuse for your company's inaction. I have been back from my business trip for two months and have waited an inordinate amount of time for contractors to come out, weeks apart from each other, to provide quotes.  You knew the result of the Adjudication and you should have wasted no time in having them ready to quote on my return.

We pay your company to provide the best service for the Marquis, and don't get it. The number of times I run into tenants who also have a problem with your company is ridiculous.
Sincerely,
Craig Laforest
P.S. Perhaps...... one day..... you'll walk through the property yourself.  Two of the lights in elevator number 2 have been out for over 8 weeks.

From: George Ziri [mailto:georgeziri at bfms.com.au]
Sent: Friday, 17 July 2015 2:40 PM
To: cscl at optusnet.com.au<mailto:cscl at optusnet.com.au>
Cc: Info BFMS
Subject: MARQUIS | 601 WATER INGRESS & PLANTER BOX

Good afternoon Craig,

Today I received your text relating to the water ingress.

Due to your time away we have been unable to expedite the quotation process. The last of the three quotes for the water ingress was received earlier this week and a work order has been issued today. Once the contractor provides us a start date we will advise you accordingly.

The engineer has just sent out the scope on the planter box matter and this will be put to tender. We will keep you posted as this progresses.

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