[200William-EC] MARQUIS - QUANTUM HEATER 2 LEAK

[CSCL]

Thank you Matt.  I agree....it's becoming a continual problem with the
flooding upstairs and the overflow coming into my apartment.  Spring showers
in winter (inside) are just not acceptable!

We have to be cautious in the future as surely our insurance company will
end up eventually saying that we've had one too many problems/claims with
water penetration/burst pipes etc and that our policy may be jeopardised
and/or our premium is increased.

Thank you again for your continued support in maintaining the building.

Regards,

Craig

 

 

From: ec-bounces at 200william.com [mailto:ec-bounces at 200william.com] On Behalf
Of Matt Perkins
Sent: Saturday, 10 August 2013 12:05 PM
To: ec at 200william.com
Subject: Re: [200William-EC] MARQUIS - QUANTUM HEATER 2 LEAK

 

Hi All,
 Im dont have a lot of working experience with heat pump type water heaters
but it seems these things are leaking a lot more then one would expect. This
is very inconvenient for Craig in 601 to say the lest and it's only a matter
of time before all these insurance claims start taking their toll on our
premium.  I see that George is contacting Quantum and this sounds like a
good idea as either these products are faulty through design flaw or
something unique about there installation here has made them susceptible to
corrosion and failure. 

The economics of heat pump hot water is excellent and im not suggesting we
go back to the old fashion boilers but solutions need to be found here to
keep flooding Craigs place is unacceptable.  Just some comments.

The remedial work to the drain  did not function as intended. We need to do
better here in preventing a further failure of a heater from breaching flood
mitigation. 

The heaters should all be inspected (if possible)  and a period of regular
inspection be put in place. - Are there manufacturer recommendations here ?

Let's see what the manufacturer says here warranty aside the manufacture has
a requirement under consumer law to provide a product free of design flaw.
Even though the warranty has expired. 
 
We should investigate a flood detection system. I have some experience in
this area having been key in building  a number of data centers where flood
mitigation  was a  component.  Flooding events seem way to regular in 200
William and the damage can often be significantly reduced by an automated
detection system with alerting. Had Craig been overseas and this flooding
not been noticed for a few days. The results may have been far more serious.
Im happy to investigate costs here and report back. 

Interested in your comments.

Kind Regards
Matt.
 

 On 10/08/13 8:36 AM, Craig Laforest wrote:

Hello George and Maxine,

Would you please ensure that the insurer calls me well in advance of his/her
visit to the plant room to inspect the damage in my apartment.  I would like
to coordinate a time that is good for both of us.

Thank you and regards,

Craig Laforest

Ph: 0409 323 585

 

On Fri, Aug 9, 2013 at 7:21 PM, George Ziri <Georgeziri at bfms.com.au> wrote:

Maxine would you be kind to advise the insurer so they can arrange for an
assessor to inspect please.

 

 

 

________________________________________________________ 
George Ziri | Operations

 

Building Facilities Management Solutions Pty Ltd

Direct: 0400 300 242 | Facsimile: 9547 3132 | PO BOX A2319 SYDNEY SOUTH NSW
1235

 

visit us  <http://www.bfms.com.au> www.bfms.com.au

 


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Craig Laforest 






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