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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Craig,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">You have been very patient to date and for that I thank you, please note I am trying to work with you to resolve this longstanding issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">A report from an independent consult is completely different to a quote for replacement, and we need this report on file as evidence as to the best method to rectify the doors.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">The independent consultant is from Express Glass and carry out such reports on a daily basis, they will specify exactly what the issue is and the best method to rectify, and if that
is replacement then this will be specified in the report.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Can you please confirm I can pass on your details to the consultant at Express Glass to carry out an inspection and report of all of your sliding doors.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">SARAH WALMSLEY </span></b><span style="font-size:11.0pt">|
</span><span style="font-size:10.0pt">MANAGING DIRECTOR & LICENSEE IN CHARGE</span><b><span style="font-size:11.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.5pt">FELLOW STRATA COMMUNITY MANAGER (FSCM)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:5.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:#BF6E01">ASCENDCORP STRATA PTY LTD<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#BF6E01">P</span></b><span style="font-size:9.0pt;color:#D17801">
</span><span style="font-size:9.0pt">02 9799 1111 | <b><span style="color:#BF6E01"> E</span></b><span style="color:#BF6E01">
</span> </span><span style="font-size:11.0pt"><a href="mailto:sarah@ascendcorpstrata.com.au"><span style="font-size:9.0pt;color:windowtext;text-decoration:none">sarah@ascendcorpstrata.com.au</span></a></span><span style="font-size:9.0pt"> |
<b><span style="color:#BF6E01">W</span></b><span style="color:#BF6E01"> </span></span><span style="font-size:11.0pt"><a href="http://www.ascendcorp.com.au/"><span style="font-size:9.0pt;color:windowtext;text-decoration:none">www.ascendcorp.com.au</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#BF6E01">PO</span></b><span style="font-size:9.0pt"> Box 419 NORTH SYDNEY NSW 2059 |
<b><span style="color:#BF6E01">A</span><span style="color:#C45911"> </span></b> 100 Walker Street, NORTH SYDNEY NSW 2060<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:3.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;color:#BF6E01">Liability limited by a scheme approved under Professional Standards Legislation.</span></i></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:4.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="536" height="92" style="width:5.5833in;height:.9583in" id="_x0000_i1026" src="cid:image001.gif@01DAF2F5.D005C7C0" alt="A screenshot of a video game
Description automatically generated"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cscl@optusnet.com.au <cscl@optusnet.com.au>
<br>
<b>Sent:</b> Friday, August 16, 2024 4:49 PM<br>
<b>To:</b> Sarah | AscendCorp Strata <sarah@ascendcorpstrata.com.au>; 'Matthew Guy' <matthew_guy@hotmail.com><br>
<b>Cc:</b> 'Marquis' <Marquis@bfms.com.au>; ec@200william.com; Ryan | AscendCorp Strata <ryan@ascendcorpstrata.com.au><br>
<b>Subject:</b> RE: Apartment 601 - lounge room balcony door issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Hello Sarah,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">I believe I have been more than patient in this matter.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">It’s totally unacceptable that in the loungeroom with the 3 doors (two sliding and one fixed), the first door is still often times coming off the track,
when I try to open or close it. Seven contractors came through my home and they provided their expertise and quotes. Who is this ‘independent consultant’ and what will they provide that the other seven haven’t?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">I believe I have plenty of information already for NCAT and the ‘wider owner group’ from the large number of emails which have been exchanged.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Best regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Craig<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Sarah | AscendCorp Strata <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>>
<br>
<b>Sent:</b> Thursday, August 15, 2024 5:45 PM<br>
<b>To:</b> 'cscl@optusnet.com.au' <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>>; 'Matthew Guy' <<a href="mailto:matthew_guy@hotmail.com">matthew_guy@hotmail.com</a>><br>
<b>Cc:</b> 'Marquis' <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>>;
<a href="mailto:ec@200william.com">ec@200william.com</a>; Sarah | AscendCorp Strata <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>>; Ryan | AscendCorp Strata <<a href="mailto:ryan@ascendcorpstrata.com.au">ryan@ascendcorpstrata.com.au</a>><br>
<b>Subject:</b> RE: Apartment 601 - lounge room balcony door issue<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Craig,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Appreciate your responses below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">As you know we did go to an EGM earlier this year and the owners in attendance voted unanimously not to proceed with the replacement quotes and rather the repair option.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">As you have said, the repair has not been successful to date, however the quotes for replacement and the visual inspection by others is not enough evidence to present to the wider
owner group that your sliding doors do require replacement.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">What we are trying to achieve is an independent consultant report that identifies exactly what the issue is and the best way to rectify, it must be in technical terms and evidence
needs to be provided by way of the report so we can then present to the wider owners group.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">If this is to go to NCAT, they will request additional evidence as well before they make a decision, we are essentially trying to skip this process and obtain a report asap so we
can move forward.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">The strata committee will then present that report to the wider owners’ group as evidence on how best to proceed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Can you please confirm if you will provide access to the consultants to conduct their independent inspectionl.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">SARAH WALMSLEY </span></b><span style="font-size:11.0pt">|
</span><span style="font-size:10.0pt">MANAGING DIRECTOR & LICENSEE IN CHARGE</span><b><span style="font-size:11.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.5pt">FELLOW STRATA COMMUNITY MANAGER (FSCM)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:5.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:#BF6E01">ASCENDCORP STRATA PTY LTD<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#BF6E01">P</span></b><span style="font-size:9.0pt;color:#D17801">
</span><span style="font-size:9.0pt">02 9799 1111 | <b><span style="color:#BF6E01"> E</span></b><span style="color:#BF6E01">
</span> </span><span style="font-size:11.0pt"><a href="mailto:sarah@ascendcorpstrata.com.au"><span style="font-size:9.0pt;color:windowtext;text-decoration:none">sarah@ascendcorpstrata.com.au</span></a></span><span style="font-size:9.0pt"> |
<b><span style="color:#BF6E01">W</span></b><span style="color:#BF6E01"> </span></span><span style="font-size:11.0pt"><a href="http://www.ascendcorp.com.au/"><span style="font-size:9.0pt;color:windowtext;text-decoration:none">www.ascendcorp.com.au</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#BF6E01">PO</span></b><span style="font-size:9.0pt"> Box 419 NORTH SYDNEY NSW 2059 |
<b><span style="color:#BF6E01">A</span><span style="color:#C45911"> </span></b> 100 Walker Street, NORTH SYDNEY NSW 2060<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:3.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;color:#BF6E01">Liability limited by a scheme approved under Professional Standards Legislation.</span></i></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:4.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="536" height="92" style="width:5.5833in;height:.9583in" id="Picture_x0020_3" src="cid:image001.gif@01DAF2F5.D005C7C0" alt="A screenshot of a video game
Description automatically generated"></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a> <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>>
<br>
<b>Sent:</b> Thursday, August 15, 2024 5:09 PM<br>
<b>To:</b> 'Matthew Guy' <<a href="mailto:matthew_guy@hotmail.com">matthew_guy@hotmail.com</a>><br>
<b>Cc:</b> 'Marquis' <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>>;
<a href="mailto:ec@200william.com">ec@200william.com</a>; Sarah | AscendCorp Strata <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>>; Ryan | AscendCorp Strata <<a href="mailto:ryan@ascendcorpstrata.com.au">ryan@ascendcorpstrata.com.au</a>><br>
<b>Subject:</b> RE: Apartment 601 - lounge room balcony door issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Good afternoon Matt,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">A short response to some of your statements. Please see below in yellow. Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Craig<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Matthew Guy <<a href="mailto:matthew_guy@hotmail.com">matthew_guy@hotmail.com</a>>
<br>
<b>Sent:</b> Thursday, August 15, 2024 4:13 PM<br>
<b>To:</b> Craig Laforest <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>><br>
<b>Cc:</b> Marquis <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>>;
<a href="mailto:ec@200william.com">ec@200william.com</a>; Sarah | AscendCorp Strata <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>>; Ryan | AscendCorpStrata <<a href="mailto:ryan@ascendcorpstrata.com.au">ryan@ascendcorpstrata.com.au</a>><br>
<b>Subject:</b> Apartment 601 - lounge room balcony door issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Good afternoon Craig,
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I have met with Ryan and Sarah this afternoon to discuss the matter of your lounge room balcony doors.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">To recap, a number of contractors have already attended and provided quotes for repair or replacement. These quotes were presented to the wider Owners Corporation, who voted to
engage a company to repair the doors as opposed to full replacement. These works have been completed, however you are still not satisfied with the situation.
</span><span style="font-family:"Calibri",sans-serif;background:yellow;mso-highlight:yellow">The loungeroom sliding door often comes off the track because it is very difficult to slide. Basic safety issue.</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">As you know, the Strata Committee has a responsibility to ensure the fair distribution of building funds, maximising resources and ensuring all decisions are made in the interests
of all owners. As we are fully committed to ensuring all common property is maintained to high standard, we are required to empower ourselves with the most relevant technical information available in order to make decisions regarding this property.
</span><span style="font-family:"Calibri",sans-serif">In this matter, <span style="background:yellow;mso-highlight:yellow">
I agree, the building’s common property must be maintained to a high standard. After 4 visits, Henry was unfortunately unable to complete the repairs satisfactorily.</span>
<span style="color:black"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">In this respect, we will be engaging an independent consultant to provide an impartial assessment of the state of your lounge room balcony doors, along with a plan for rectification.
Though we acknowledge you have had many companies attend to look at the problem, these companies have so far been instructed to quote on future works, as opposed to solely conduct an inspection and report on the method to rectify the issue.
</span><span style="font-family:"Calibri",sans-serif">The companies were instructed to quote on the present works, not any future works.
<span style="background:yellow;mso-highlight:yellow">Each company recognized the damage of the track and frames during their inspection and therefore quoted on full replacement asap and not in the future. Each of the companies quoted for full replacement, except
for Henry who offered repairs, which were written as not long term repairs).</span><span style="color:black"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">The committee is prepared to accept the findings of this report as binding as to the rectification or replacement of the doors.
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Sarah will be in contact to arrange a suitable time for the inspector to attend. Once the findings are received, the committee will convene to discuss and present a solution.
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Regards,
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Matthew Guy<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">405<o:p></o:p></span></p>
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