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<div dir="ltr">Thank you Craig </div>
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<div dir="ltr">He will see you then <span id="ms-outlook-ios-cursor"></span></div>
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<div dir="ltr">Cheers </div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> cscl@optusnet.com.au <cscl@optusnet.com.au><br>
<b>Sent:</b> Thursday, July 4, 2024 11:59:24 AM<br>
<b>To:</b> Marquis <Marquis@bfms.com.au><br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <sarah@ascendcorpstrata.com.au>; 'EC Mailing List' <ec@200william.com><br>
<b>Subject:</b> RE: EXT - FW: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors</font>
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<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Tuesday, July 9 at 8am is locked in.</span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Marquis <Marquis@bfms.com.au>
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<b>Sent:</b> Thursday, July 4, 2024 11:39 AM<br>
<b>To:</b> cscl@optusnet.com.au<br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <sarah@ascendcorpstrata.com.au>; 'EC Mailing List' <ec@200william.com><br>
<b>Subject:</b> Re: EXT - FW: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p class="x_MsoNormal">Dear Craig </p>
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<p class="x_MsoNormal">Sorry Tuesday the 9th at 8am, not Monday </p>
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<p class="x_MsoNormal">Does that time work for you?</p>
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<p class="x_MsoNormal"><b><span style="font-family:"Calibri",sans-serif">From:</span></b><span style="font-family:"Calibri",sans-serif">
<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a> <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>><br>
<b>Sent:</b> Thursday, July 4, 2024 11:22 AM<br>
<b>To:</b> Marquis <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>><br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>>; 'EC Mailing List' <<a href="mailto:ec@200william.com">ec@200william.com</a>><br>
<b>Subject:</b> EXT - FW: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors
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<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Dear Greg,</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">I refer to your email from this morning.</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">I am available for Henri at 8am this coming Monday, July 8. Please ensure that Henri is on time. I would greatly appreciate it as the day is very busy for me.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Also, in my email yesterday (below), I did offer two times, this morning and tomorrow morning, for the EC to view the problems. After rescheduling both mornings I didn’t receive the courtesy
of a confirmation from Matthew Guy regarding which morning suited those who want to see the problems. Would you kindly contact him as he stated he is the person responsible for ‘the discussion’ regarding my doors. I don’t want to make tomorrow morning at 10am
available if no one is coming. I await your confirmation. Thank you.</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Kind regards,</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Craig </span>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif">Re: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif"> </span></p>
<p class="x_MsoNormal"><span lang="FR" style="font-size:11.0pt; font-family:"Times New Roman",serif">Marquis
<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a></span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif">To :
</span><span lang="FR" style="font-size:11.0pt; font-family:"Times New Roman",serif"><a href="mailto:cscl@optusnet.com.au"><span lang="EN-AU">cscl@optusnet.com.au</span></a></span></p>
<p class="x_MsoNormal"><span lang="FR" style="font-size:11.0pt; font-family:"Times New Roman",serif">Cc: Sarah | AscendCorpStrata <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>></span></p>
<p class="x_MsoNormal"><span lang="FR" style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">Dear Craig, I hope you are well </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">I have spoken to Henri from Metro Doors again this morning. </span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">He is confident that he can close the gap in the door and stop the cold air entering. </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">He is available to come at 8am on Monday if that suits ?</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">Please confirm and I will let Henri know </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p class="x_MsoNormal" style="line-height:115%"><span style="font-family:"Figtree Light",serif; color:#004677">Kind Regards </span></p>
<p class="x_MsoNormal" style="line-height:115%"><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"> </span></p>
<p class="x_MsoNormal" style="margin-bottom:12.0pt; line-height:115%"><span style="font-family:"Figtree Light",serif; color:#004677">Greg Newton</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">Building Manager</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">Marquis - Woolloomooloo</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Figtree Light",serif; color:#004677"><img border="0" width="189" height="80" id="x_Picture_x0020_1" src="cid:image001.png@01DACE09.9CC27C70" style="width:1.9687in; height:.8333in"></span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri",sans-serif">
<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a> <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>>
<br>
<b>Sent:</b> Wednesday, July 3, 2024 2:59 PM<br>
<b>To:</b> 'Matthew Guy' <<a href="mailto:matthew_guy@hotmail.com">matthew_guy@hotmail.com</a>>; 'EC Mailing List' <<a href="mailto:ec@200william.com">ec@200william.com</a>><br>
<b>Cc:</b> 'Darren Vignes' <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>>; 'Sarah | AscendCorp Strata' <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>><br>
<b>Subject:</b> RE: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Good afternoon, Matthew,</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Please read my responses below, highlighted in yellow. I have also highlighted certain parts of each of the two attached emails, relating to my statements below..</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Regards,</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif">Craig Laforest</span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">From:</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif"> Matthew Guy <<a href="mailto:matthew_guy@hotmail.com">matthew_guy@hotmail.com</a>>
<br>
<b>Sent:</b> Wednesday, July 3, 2024 10:04 AM<br>
<b>To:</b> <a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>; 'EC Mailing List' <<a href="mailto:ec@200william.com">ec@200william.com</a>><br>
<b>Cc:</b> 'Darren Vignes' <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>>; Sarah | AscendCorp Strata <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>><br>
<b>Subject:</b> Re: [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">Good morning Craig, </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">I have spoken to some of the committee members and, for ease of communication, I will be responsible for the discussion regarding your doors. </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">To recap so far:</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">I understand, after the decision at the EGM, Metro Windows and Doors (the building contractor) was engaged to attend your apartment and did so on 16<sup>th</sup> May to repair
your doors and make them easier to open. </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">After they attended you were still not satisfied with the job and they attended again on 23<sup>rd</sup> May. </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">Although better than they were, you still find the doors difficult to open.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">Yes, very difficult. The door in the lounge room jumps the track when pulled hard to open or close and it takes two people to lift them back on the track.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">My concerns with the works so far is that they appear to have been focused around the operation of the doors themselves, when you have also raised issues with gaps between the
door frame and fixed panels of the door. In your email yesterday you stated that this gap is letting cold air in.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">Your statement is incorrect. I addressed this matter again, in my November 24, 2023 email to the EC regarding the frames, after seven door specialists had been
to my home and provided Greg (Newton at BFMS) with their assessments and quotes. Please refer to the attached email from Greg (Newton at BFMS) dated November 23, 2023. Of the seven door specialists who visited my home, five advised full replacement and two
of these couldn’t quote. The seventh, Metro Windows, stated that</span><span style="font-family:"Calibri",sans-serif; color:#242424">
</span><span style="font-family:"Arial",sans-serif; color:black; background:yellow">their quote was “for interim repairs to existing doors (note: not a permanent solution).”</span><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">I reiterate, in the November 23, 2023 email, Metro Windows stated that their quote was for interim repairs to existing doors and not a permanent solution. I
also attach another email from Greg to the EC, dated February 13, 2024 in which he highlighted the door frames issues.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">To have gaps around your doors letting cold air in is an unacceptable situation and definitely something Metro Windows and Doors can fix. I am disappointed they have not done this
already. </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">I will instruct Greg to get Metro Windows and Doors to attend to fix this issue immediately.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">With respect, you are not an expert in this field. I believe it’s essential to communicate clearly the problems with the doors and frames and this has already
been done in the building contractors’ assessment to Greg, and in his November 23, 2023 email to the EC, in addition to Greg’s report of February 13, 2024. Metro Windows haven’t fixed the problems after two visits. There’s no point to continue using them.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">On the larger issue with the operation of the doors, I believe it would help if the committee were able to see the problem first hand. I understand you have declined the offer
to have the committee inspect the doors prior, but you must understand that approval for works within the building falls to the committee and it is helpful for them to view the problem so they have a clear picture of what needs to be done. We could also compare
the operation of your doors to those in apartment 602 to give us a clear indication of the issues. Overall this will allow us to present the best option for the building to vote on for any future works.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">No one in the EC, other than Kylie, asked to view the problems and I stated in my response to her that we had to rely on the specialists to determine what had
to be done. I once invited Matt Perkins who was on the EC, several years ago, when I had water penetration coming from level 7, to visit my home to see the issue. Matt declined to visit because he stated that he was not an expert in such matters. I understood
his decision.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">And now, you state that the EC wishes to view the problems, after all this time? I have an extremely busy schedule; however, I can organize times for either
930am tomorrow, Thursday July 04, or 10am Friday, July 05. It must be during the daylight hours in order to see the gaps. Kindly confirm asap.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black; background:yellow">Has there been an email sent to EC members about door problems in apartment 602? If so, I haven’t been notified by email. If there has been communication sent,
please send me a copy.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">I plan to speak to the Metro contractor myself after they attend above for the gap repair. </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">Regards, </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Arial",sans-serif; color:black">Matthew Guy</span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> ec <<a href="mailto:ec-bounces@mailman.perkins.id.au">ec-bounces@mailman.perkins.id.au</a>>
on behalf of <a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a> <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>><br>
<b>Sent:</b> Tuesday, 2 July 2024 8:51 AM<br>
<b>To:</b> 'EC Mailing List' <<a href="mailto:ec@200william.com">ec@200william.com</a>><br>
<b>Cc:</b> 'Darren Vignes' <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>><br>
<b>Subject:</b> [200WILLIAM-EC SP67851] FW: 601/200 William Street, Woolloomooloo Sliding doors</span>
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<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Dear committee members,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">It has been over a week since I sent you my email below, dated June 24, 2024, and I haven’t heard back from you. As a courtesy, I will wait until Friday, July 5 for a response. If I haven’t
heard from you by then, I have no other course, unfortunately, than to take the matter to Tribunal. I hope this issue can be fixed immediately.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I am attaching two extra pictures “KITCHEN DOOR FRAME1” and “KITCHEN DOOR FRAME2” which show the large vertical gap between the frame and the left-hand side of the fixed door and where light
is shown coming through (KITCHEN DOOR FRAME2). The cold wind continues to blow into my kitchen constantly through the areas shown in all the pictures (attached above).</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Regards,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Craig</span></p>
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<p><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> <a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a> <<a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a>><br>
<b>Sent:</b> Monday, June 24, 2024 1:10 PM<br>
<b>To:</b> 'ec@200william.com' <<a href="mailto:ec@200william.com">ec@200william.com</a>><br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <<a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a>>; 'Marquis' <<a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a>><br>
<b>Subject:</b> 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Hello committee members,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">As you are aware, I have major problems with two areas in my home where I have sliding doors. Each of the sets of doors is not sitting in the warped frames correctly and the tracks are not supporting
the doors.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Henri, from Metro Doors, has twice been out to my home and each time he has not been able to make any changes to eliminate the problems. As I mentioned in my June 18, 2024 email (below) the frames,
tracks and doors must be replaced. This is supported by several contractors who visited my home and made their assessment (see email Nov23, 2023).</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">In the living room, even though extra wheels were put on the sliding doors by Henri, it is still extremely difficult to open and close them. The heavy doors, when they are slowly being opened
or closed often come off the track and then it takes two people to lift them up and put them back up on the track. As the frames are warped, when trying to close and lock the doors, they do not slide into the frame lock.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">In my kitchen, the same problem occurs. The sliding door is not aligned with the frame. I have light and cold air coming in at the bottom right-hand corner of the sliding door, from the outside,
into my kitchen.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I do not wish to have to take this matter to Tribunal, however, after discussing this issue with Sarah (Ascend) this morning, she has recommended that I contact you again to advise you of the
continued problems.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I have been extremely patient with this matter and hope that we can immediately resolve it as it has been over 1 1/2 years since I first brought this matter to the Building Manager’s (Darren)
attention and 1 year since you were advised of the problems.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I look forward to hearing from you as soon as possible.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Thank you and regards,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Craig</span></p>
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<p><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">
<u><span style="color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u> <<u><span style="color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u>><br>
<b>Sent:</b> Tuesday, June 18, 2024 11:49 AM<br>
<b>To:</b> 'Marquis' <<u><span style="color:blue"><a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a></span></u>><br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <<u><span style="color:blue"><a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a></span></u>>; 'ec@200william.com' <<u><span style="color:blue"><a href="mailto:ec@200william.com">ec@200william.com</a></span></u>><br>
<b>Subject:</b> RE: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Hello Greg,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I need to highlight that this would be the third time that Henri comes to my apartment and the initial problem has still not been fixed. There’s no point in him coming out again. The doors in
both areas don’t sit in their warped frames and the metal runners are too light for them (see pictures attached).</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">The pictures I sent you and Sarah show that light and air are still coming in between the metal of the door in the kitchen and the frame it sits in, at the base. The door in the loungeroom, still,
due to its weight in a frame which is bent, comes off the metal runner. In both cases, doors and frames must be replaced.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I look forward to hearing from you asap.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Best regards,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Craig</span></p>
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<p><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Marquis <<u><span style="color:blue"><a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a></span></u>><br>
<b>Sent:</b> Tuesday, June 18, 2024 11:06 AM<br>
<b>To:</b> <u><span style="color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u><br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <<u><span style="color:blue"><a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a></span></u>><br>
<b>Subject:</b> Re: EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">Dear Craig </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">Nice seeing this morning </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">Again apologies for the late response</span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">I have spoken to Henri from Metro Doors again and he will be out again one day this week to have a look at them </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black">He will contact you to book a time that suits you </span></p>
<p><span style="font-size:11.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>
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<p style="line-height:115%"><span style="font-family:"Figtree Light",serif; color:#004677">Kind Regards </span></p>
<p style="line-height:115%"><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"> </span></p>
<p style="margin-bottom:12.0pt; line-height:115%"><span style="font-family:"Figtree Light",serif; color:#004677">Greg Newton</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">Building Manager</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">Marquis - Woolloomooloo</span></p>
<p style="line-height:115%"><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><img border="0" width="188" height="79" id="x_x_Picture_x0020_1" src="cid:image001.png@01DACE09.9CC27C70" style="width:1.9583in; height:.8229in"></span></p>
<p style="line-height:115%"><span style="font-family:"Figtree Light",serif; color:#004677"><br>
Building Facilities Management Solutions</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><br>
200 William St, Woolloomooloo NSW 2111<br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">Phone:
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677">0488 388 313<br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">E-mail:
</span><u><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#70C2BA"><a href="mailto:marquis@bfms.com.au"><span style="color:#70C2BA">marquis@bfms.com.au</span></a></span></u><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677"><br>
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#F6A704">Website:</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#004677">
</span><span style="font-size:10.0pt; line-height:115%; font-family:"Figtree Light",serif; color:#70C2BA">[picagroup.com.au/facilities-management]picagroup.com.au/facilities-management</span></p>
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<p><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">
</span><u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> <</span><u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">><br>
<b>Sent:</b> 13 June 2024 16:49<br>
<b>To:</b> Marquis <</span><u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:blue"><a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a></span></u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">><br>
<b>Cc:</b> 'Sarah | AscendCorp Strata' <</span><u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:blue"><a href="mailto:sarah@ascendcorpstrata.com.au">sarah@ascendcorpstrata.com.au</a></span></u><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">><br>
<b>Subject:</b> EXT - FW: 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Hello Greg,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I refer to my email, below, from Thursday June 6. Would you please advise asap.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I am also attaching a picture of my kitchen sliding door which has light coming in from the outside, when I close and lock the door (the two white areas on the bottom right of the picture). This
matter has to be resolved immediately as I am getting cold air coming in from the outside, when the door is closed.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I look forward to hearing from you.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Thank you and regards,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Craig</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
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<p><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">
<u><span style="color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u> <<u><span style="color:blue"><a href="mailto:cscl@optusnet.com.au">cscl@optusnet.com.au</a></span></u>><br>
<b>Sent:</b> Thursday, June 6, 2024 8:54 AM<br>
<b>To:</b> 'Marquis' <<u><span style="color:blue"><a href="mailto:Marquis@bfms.com.au">Marquis@bfms.com.au</a></span></u>><br>
<b>Subject:</b> 601/200 William Street, Woolloomooloo Sliding doors</span></p>
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<p><span style="font-size:11.0pt"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Dear Greg,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Good to see you Tuesday and thank you for bringing up the subject of the sliding doors again. Do you have an idea on how to take care of this matter, now that we have tried everything with the
contractor last week? I believe the only other way through this matter are new doors and frame, completely.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif"> </span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">I look forward to your thoughts.</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Best regards,</span></p>
<p><span style="font-size:14.0pt; font-family:"Arial",sans-serif">Craig</span></p>
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