[200William-EC SP67851] Damage to carpet on level 6

[George Ziri]

Good afternoon Di

From review of the CCTV it would appear the stain appeared after the cleaners equipment was removed.

It would appear a chemical leaked onto the carpet whilst the equipment was stored there.

[Email Signature]

From: Pia Cunningham [mailto:pcunningham at stratatitle.com.au]
Sent: Friday, 21 August 2015 10:27 AM
To: 'Diana Dennison'; George Ziri
Subject: RE: Damage to carpet on level 6

Thanks Diana,

I have just sent to the committee.

Should you have any queries regarding the above, please do not hesitate to contact me.

Have a nice day,

Kind regards,
Pia Cunningham
Senior Strata Manager
BMC Manager and
Company Title Manager

Phone: (02) 9266 2600 | Email: pcunningham at stratatitle.com.au<mailto:northshore at stratatitle.com.au> | Address: PO Box 72, STRAWBERRY HILLS NSW 2012, Level 7, 447 Kent Street, SYDNEY  NSW  2000

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From: Diana Dennison [mailto:didee.cd at gmail.com]
Sent: Friday, 21 August 2015 10:08 AM
To: Pia Cunningham; George Ziri
Subject: Damage to carpet on level 6

Hi Pia,

I left the property yesterday morning with the removalists. At that time there was no damage to the carpet. The fridge was never left near the front door as it would have blocked access. At this point Phil vacuumed the lobby and It was fine.

At 12:45 the (3) cleaners arrived. they were there for c. two and a half hours.Phil returned as they were finishing and they had their equipment stacked up outside the front door. He took them down in the lift and when he came back up he noticed what looked like a wet patch outside the front door.

By this time the apartment was completely empty. He tried mopping up as it seemed very wet. He then left and did not notice any other marks on the carpet.
By the next day the carpet had been eaten away, apparently, by what must have been some powerful substance leaving an unsightly patch.

This greeted my agent and the buyers when they arrived next day and they were very upset. I tried to contact my cleaner and he finally rang me late last night from China and returns on the 28th - next week. I do have the number of Flora, one of the cleaners who were there, but her English is not great. William could speak to her in Chinese. We may have to wait till James the boss gets back on the 28th as he is responsible for the actions of his employees. I have been using him for 8-10 years.

Would you mind copying this to the EC for me, Pia?

Warm regards,

Di





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